Refund policy
RETURN AND REFUND POLICY
Last Updated: September 15, 2026
At Blushy Glow Lab, we want customers to feel confident when purchasing from our store. If something does not work out, this policy explains when a return may be requested, how refunds are processed, who is responsible for shipping costs, and which items may have special return restrictions.
Please review this Return and Refund Policy before placing an order.
1. Return Request Period
We offer a 30-day return period on eligible merchandise.
The 30-day period begins on the date the applicable product is delivered to the customer.
To qualify for a standard return, the product should generally:
Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when delivered;
Be returned with its original packaging where applicable;
Include original tags, inserts, accessories, and other components;
Have applicable hygiene or protective seals intact; and
Be accompanied by valid proof of purchase, such as an order number or receipt.
Products that do not satisfy these conditions may not qualify for a voluntary return where permitted by applicable law.
2. Request a Return Before Shipping
Customers should contact Blushy Glow Lab before sending merchandise back.
Return requests may be submitted through:
Email: support@blushyglow.com
Phone: (707) 337-7122
Please provide:
Your full name;
Order number;
Product you wish to return;
Reason for the return; and
Clear photographs if the product arrived damaged, defective, incomplete, or incorrect.
After reviewing the request, we will provide appropriate return instructions.
Please do not send products back without first contacting us.
3. Approved Return Address
Unless another return address is provided to you in writing, authorized returns should be sent to:
Blushy Glow Lab
2079 Blue Highlands Dr
Lakeland, FL 33811
United States
Please package the returned merchandise securely to protect it during shipment.
If you purchase your own return shipping, we recommend choosing a trackable shipping service and keeping the receipt and tracking information until your return has been completed.
4. Return Shipping Costs
Who pays for return shipping depends on why the product is being returned.
Returns Based on Customer Preference
Customers are responsible for return shipping when an eligible item is returned because of:
Change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the merchandise; or
Another reason unrelated to an error or defect attributable to Blushy Glow Lab.
Return postage paid by the customer for these voluntary returns is non-refundable.
Product Problems or Fulfillment Errors
Blushy Glow Lab will cover reasonable return shipping where a return is required because:
Merchandise arrived damaged;
The product was defective when received;
The wrong product was shipped;
Part of the order was missing; or
Another verified fulfillment error attributable to Blushy Glow Lab occurred.
Please contact us before purchasing return postage in these situations.
We may provide a prepaid return label or another approved return method.
5. Shipping Rates on New Orders
Our checkout shipping rates are:
Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders between $0.00 and $69.99
Express Shipping
$15.00
These charges apply to the original delivery of an order and are separate from return shipping charges.
6. Original Shipping Fees When Merchandise Is Returned
Original shipping charges are generally non-refundable when merchandise is voluntarily returned due to customer preference.
For example, if a customer chooses $15.00 Express Shipping and later returns an otherwise correct product because they changed their mind, the original $15.00 shipping fee will normally not be included in the refund.
If the original order qualified for FREE Standard Shipping, Blushy Glow Lab will not later impose the ordinary $8.00 Standard Shipping charge solely because an eligible product from that order is returned.
When a return results from a verified defect, shipping damage, incorrect merchandise, or another fulfillment error attributable to Blushy Glow Lab, applicable original shipping charges will be addressed as part of the resolution where appropriate.
Nothing in this section restricts any refund required by applicable law.
7. Beauty, Skincare, Cosmetic, and Hygiene Products
Because certain beauty and personal-care products cannot safely be resold after opening or use, special restrictions may apply.
Subject to applicable law, voluntary returns are generally not accepted for:
Opened or used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene merchandise after use;
Products with removed or broken hygiene seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably be resold for health, hygiene, or safety reasons.
These restrictions do not prevent a customer from requesting assistance when merchandise arrived defective, damaged, incorrect, or materially different from what was ordered.
8. Other Items That May Not Be Returned
Subject to applicable law, we may also exclude the following from voluntary returns:
Gift cards;
Personalized merchandise;
Custom-made products;
Products specifically marked Final Sale before purchase;
Merchandise materially altered by the customer;
Products damaged by misuse after delivery; and
Other merchandise clearly identified as non-returnable before checkout.
If you are unsure whether your item is eligible for return, please contact us before mailing it.
9. Final Sale Items
Products clearly designated Final Sale or Non-Returnable before the transaction is completed generally cannot be returned solely because the customer changed their mind.
Final Sale status does not eliminate remedies that cannot legally be waived for defective, damaged, incorrectly supplied, or materially misrepresented merchandise.
10. Sale and Promotional Products
A discount alone does not make a product Final Sale.
Unless merchandise was expressly marked Final Sale or otherwise non-returnable before purchase, an eligible promotional or discounted product may be returned under this policy.
11. Return Inspection
When an authorized return reaches Blushy Glow Lab, we will inspect the merchandise before issuing a refund.
The inspection may include verifying:
The identity of the returned item;
Whether the product has been used;
Overall product condition;
Whether important components are missing;
Whether hygiene or protective seals remain intact; and
Whether the return otherwise complies with this policy.
We will notify the customer after completing the review.
Where permitted by applicable law, a voluntary refund may be declined if merchandise does not satisfy our return eligibility requirements.
12. Refund Procedure
Approved refunds are generally returned to the original method of payment.
For eligible merchandise, Blushy Glow Lab aims to initiate the refund within 10 business days after receiving and inspecting the returned item.
Once we issue the refund, additional processing time may be required by your bank, card issuer, Shopify payment processor, or other financial institution.
The exact time needed for funds to appear may vary depending on the customer's bank or location.
If more than 15 business days have passed after we confirm that your refund was approved and you have not received it, contact:
support@blushyglow.com
13. Restocking Fees
Blushy Glow Lab does not charge a restocking fee for eligible merchandise returned in accordance with this policy.
This does not mean every shipping charge is refundable. Customers may still be responsible for return shipping or original shipping fees in the circumstances described above.
14. Merchandise Damaged During Delivery
Please inspect your order reasonably soon after delivery.
If merchandise arrives damaged, contact us with:
Your order number;
A description of the damage;
Photographs of the affected product; and
Photographs of the shipping package when relevant.
Please retain the merchandise and packaging while the claim is being reviewed.
After verification, an appropriate resolution may include a replacement, refund, or another remedy permitted by law.
15. Defective Products
If a product appears defective when received, contact:
support@blushyglow.com
We may request photographs or other reasonable information necessary to assess the issue.
Verified defects may qualify for a refund, replacement, or another suitable remedy.
16. Wrong Products or Missing Items
Please contact us if:
You received a product different from the one you ordered; or
An item listed in your order is missing.
Do not pay to return incorrectly supplied merchandise until we provide return instructions.
Where the problem was caused by Blushy Glow Lab, we will not require the customer to bear reasonable return shipping necessary to correct the error.
17. Exchanges
We may offer exchanges when appropriate and when replacement inventory is available.
Because stock levels can change, exchanges are not guaranteed.
For customer-preference exchanges, returning an eligible item for a refund and placing a new order may be the fastest option.
Where an exchange is required because of a verified defect or fulfillment error, we will provide appropriate instructions.
18. Order Cancellations
If you wish to cancel an order before it ships, contact us as quickly as possible at:
support@blushyglow.com
We will make reasonable efforts to stop fulfillment when possible.
However, cancellation cannot be guaranteed once merchandise has been processed, packed, or transferred to a shipping carrier.
If an order has already shipped, eligible merchandise may be returned after delivery in accordance with this policy.
Any cancellation rights required by law remain unaffected.
19. Shipping Delays
Blushy Glow Lab intends to ship merchandise within any timeframe communicated during the ordering process.
For transactions governed by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the stated timeframe—or within the applicable period when no shipment timeframe was stated—we will handle the delay in accordance with applicable federal requirements.
Where required, customers will receive an opportunity to:
Agree to the revised shipping timeframe; or
Cancel the affected order and receive the applicable refund.
20. Merchandise That Cannot Be Shipped
If we determine that an order cannot be fulfilled, the affected merchandise may be cancelled and the appropriate refund issued.
Where federal law requires a refund for merchandise that was never shipped, Blushy Glow Lab will refund the amounts required by law.
This may include applicable shipping, handling, insurance, or other charges associated with unshipped merchandise.
Where a monetary refund is legally required, store credit will not be substituted unless the customer voluntarily agrees to another option permitted by law.
21. Returned-to-Sender Shipments
A shipping carrier may return a package to Blushy Glow Lab because:
An incomplete or incorrect shipping address was supplied;
The customer refused delivery;
The shipment was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.
After receiving the returned package, we will inspect the merchandise and review the circumstances.
If the failed delivery resulted from incorrect customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.
If Blushy Glow Lab caused the problem, we will provide an appropriate resolution.
22. Customer-Arranged Return Shipments
If a customer purchases their own return shipping service, responsibility for the merchandise generally remains with the customer until the return reaches our authorized return address.
We therefore recommend using tracking.
Except where applicable law requires otherwise, Blushy Glow Lab cannot guarantee a refund for customer-arranged return merchandise that never reaches our return location.
23. Florida Refund Policy Disclosure
Blushy Glow Lab provides this written Return and Refund Policy to clearly communicate the circumstances in which merchandise may be returned, exchanged, or refunded.
Our 30-day eligible return policy is intended to provide customers with a return period that exceeds the limited timeframe referenced in Florida's retail refund notice statute where that statute applies.
Nothing in this policy is intended to mislead customers regarding their rights or to waive any consumer protection that cannot legally be waived.
If applicable Florida or federal law provides a customer with a greater non-waivable right or remedy, the applicable law will control.
24. Fraud and Abuse Prevention
Blushy Glow Lab reserves the right to decline a return when there is reasonable evidence of:
Product substitution;
Fraudulent refund activity;
Deliberate misuse of merchandise;
Material alteration after delivery; or
Abuse of the return process.
Each situation will be reviewed based on its specific circumstances.
This provision will not be used to deny valid claims involving damaged, defective, incorrectly supplied, or otherwise legally nonconforming merchandise.
25. Customer Support
For questions concerning returns, refunds, exchanges, cancellations, damaged orders, or this policy, contact:
Blushy Glow Lab
2079 Blue Highlands Dr
Lakeland, FL 33811
United States
Phone: (707) 337-7122
Email: support@blushyglow.com
For return and refund matters, email is recommended so that both you and Blushy Glow Lab have a written record of the request, response, and return instructions.